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Terms of Service Policies

Terms of Service:

This website is owned and operated by Katie McAtee (owner). These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors an online store and customizable product. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

NO REFUND/EXCHANGE ONLY POLICY:

Customers can exchange the product for another one of equal or lesser value but are not eligible for cash refunds.

Please note the following conditions for exchanges:

a. Exchanges are subject to product availability.

b. If the requested item is of higher value, you may be required to pay the price difference.

c. Returns, refunds, and exchanges must be initiated within 7 days of receiving your order.

d. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.


The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Katherine McAtee. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

You agree to indemnify and hold Katherine McAtee harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Katherine McAtee, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Katherine McAtee assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Kansas, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Wichita, KS. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

No Return- Exchange Only Policy

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RETURN-EXCHANGE POLICY

(As of June 1, 2024)

Customers can exchange the product for another one of equal or lesser value but are not eligible for cash refunds.

Please note the following conditions for exchanges:

a. Exchanges are subject to product availability.

b. If the requested item is of higher value, you may be required to pay the price difference.

c. Returns, refunds, and exchanges must be initiated within 7 days of receiving your order.

d. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

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For any questions, concerns, or assistance related to our exchange policy, please reach out to Katie McAtee:

Email: mcateekatie@gmail.com

Phone: 615.330.3320

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We value your satisfaction and will do our best to resolve any issues promptly and efficiently.

Please note that this exchange policy may be subject to change without prior notice. The most current version will be available on our website.

Thank you for your cooperation and understanding.

Katie Mac Creative

CUSTOM ORDER AGREEMENT

Custom Order Agreement This agreement is between Katie Mac Creative (“we” “I”) and customers placing orders for a custom product (“you”).

The date of this agreement will be the date that you are taken to have accepted our offer contained in these terms

1. Placing an Order

1.1 The first step is to explain what you need.  Once I get the gist of it, I will send you an art approval form.   I will ask you to approve the final design either via email, fax or handwritten signature and pay a non-refundable 50% retainer before we purchase materials and start creating.  Final payment is required before final delivery or pick up (see section 2- payment terms)

1.2 If at any time, the job changes to an extent that substantially alters the specifications as described in the original estimate, I will submit a proposal revision memo to you and a revised fee will be agreed upon by both client and Katie Mac Creative before moving forward with the project.

2. Payment Terms

2.1 We’ll discuss and agree our Fee with you prior to starting work. For most orders, I require 50% of our Fee to be paid in advance, with the remaining 50% to be paid on completion, prior to pick up or delivery. If we require different payment terms, that will be in the invoiced.

2.3 I require payment of your deposit to confirm your order. Orders will not be accepted until I receive payment of your deposit via credit card and your approval of the design in writing.

3.  Collecting/Delivery

3.1  If you want to collect your product, I will let you know when it is ready and make an appointment for pick up.  Any items not picked up within 6 weeks of completion will be disposed of.

3.2  If you want your product delivered to you, I will appropriately pack your product and send it to the address on the signed art approval form.  You will be responsible for choosing the Delivery Service you prefer and the payment.

You are responsible for the product from that point on and I will not be responsible for any loss, damage, or wear and tear to your order.

4.  Cancellation of Orders

4.1  Cancellation requests must be sent to me and the receipt confirmed by me as well. 

4.2  If an order is cancelled, you agree to pay a proportional amount of our Fee to compensate me for my work and costs incurred up to the date that I confirm your order cancellation.  I will then send you an invoice for the proportional fee.

5.  Termination

5.1  This agreement can be terminated at any time without cause.

5.2  If I terminate this agreement for non payment, you forfeit all amounts paid to myself up not and including the termination day and any rights to your product.

6.  No Refund/Exchange Only Policy:

6.1  As your product is made specifically to your requirements, refund and returns are not accepted.

Customers can exchange the product for another one of equal or lesser value but are not eligible for cash refunds.

Please note the following conditions for exchanges:

a. Exchanges are subject to product availability.

b. If the requested item is of higher value, you may be required to pay the price difference.

c. Exchanges must be initiated within 7 days of receiving your order.

d. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

e.  All sales are final

I pride myself in detail and customer service.  If for any reason, you are not satisfied with your product, please get in touch with me as soon as possible before taking any further action.  I will try my best to resolve any issue to our satisfaction quickly

Customer Support and Contact Information:

Owner of Katie Mac Creative:  Katherine McAtee

Owner of Website:  Katherine McAtee

Phone Number:  615.330.3320

Email:  mcateekatie@gmail.com

Effective Date of Terms of Service:  June 1, 2024

Customer Support and Contact Information:

Owner of Katie Mac Creative:  Katherine McAtee

Owner of Website:  Katherine McAtee

Phone Number:  615.330.3320

Email:  mcateekatie@gmail.com

 

Effective Date of Terms of Service:  June 1, 2024

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